Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?


 Accepts all major credit cards, debit cards, and bank transfers in one payment solution

Wire Transfer

Also known as bank transfer, buyers deposit payment directly into the seller’s bank account either online or at most banks.

Cash On Delivery (C.O.D.)

Payment of the item is received at the time of delivery. 

How long will delivery take?


  • Manila           1 – 2 Days
  • Luzon            2-3  Days
  • Visayas         2-3 Days
  • Mindanao     2-4 Days


  • 5-7 working days
Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). 

What exactly happens after ordering?

After ordering our system will automatically send you an email confirming that your order was successfully submitted. Please make sure  that the email address you provide is correct.  

How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at

Do I have to pay a customs duty for the goods if I order from Ara's Secret?

After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages.Ara’s Secret has no influence over this procedure.

How do I use a coupon ?

Just apply the coupon code to the checkout page.

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We’ll be happy to hear from you soon!

give us a call

Viber: +63 917 845-0579